Terms of Use
Air Conditioning Terms & Conditions
- Quotation and Pricing
- The quoted price is based on current rebate regulations and the information you have provided. It may be subject to change if government regulations are amended or if actual site conditions differ from those stated.
- Additional charges may apply if installation requires more materials or services than originally quoted. This may include, but is not limited to, changes of mind, additional copper piping or wiring, switchboard upgrades, or extra labour needed to complete the installation.
- If you request a change to the installation location on the day of installation, additional charges will apply.
- Site Conditions and Compliance
- All installations involving electrical components require that your property’s electrical wiring and metering systems comply with current Australian Standards. If not, additional rectification costs may be incurred.
- Astra Green Solutions is not responsible for any delays, rescheduling, or cancellations, including but not limited to site-specific issues, access restrictions, or unforeseen compliance requirements.
- Standard Installation Inclusions
- Standard inclusions are based on the number of indoor units:
- 3 indoor units: 35 metres of copper piping and 70 metres of wiring
- 4 indoor units: 45 metres of copper piping and 80 metres of wiring
- 5 indoor units: 60 metres of copper piping and 100 metres of wiring
- Standard installation also includes Poly slab and decommissioning of existing heaters.
- Standard inclusions are based on the number of indoor units:
- Decommissioning of Gas Heaters
- A licensed plumber will perform a gas leakage test when decommissioning ducted gas heaters. If a gas leak is detected, regulations by the Building Authority (BA) and Energy Safe Victoria (ESV) require the gas supply to be shut off until the issue is resolved.
- Astra Green Solutions’ plumber can offer a quote on-site to rectify the leak, or you may engage your own plumber to complete the work in compliance with regulatory standards.
- If the installation is cancelled after the gas heater has been decommissioned, Astra Green Solutions will not reinstate the heater. A service fee of $300 + GST will be charged.
- Paint and Surface Disclaimer
- Astra Green Solutions is not responsible for paint differences, wall damage, or patching behind any removed or decommissioned air conditioning units.
- Product Warranties
- Product warranty includes 5 years on condensers, indoor head units, and labour. This excludes installation-related parts and components.
- Noise Acknowledgement
- Please note that there will be operational noise from the condenser unit when the split-system air conditioner is running. Refer to manufacturer specifications for exact noise levels.
- Gift Card Eligibility
- Where gift cards or promotional items are offered, full payment must be received before they are shipped.
- Payment Terms
- Full payment is due immediately upon completion of the installation. Failure to make timely payment may result in interest charges, legal action, and/or the disconnection of the installed unit. Astra Green Solutions reserves the right to disconnect or disable the system until payment is received in full.
- Stock Responsibility and Ownership
Where Astra Green Solutions (AGS) delivers stock to your property prior to installation, you accept full responsibility for the safekeeping of the goods from the time of delivery until installation is complete. AGS will not be liable for any loss, theft, or damage to the stock once it has been delivered.
In the event that an installation cannot proceed, you must provide AGS with access to retrieve the stock. You agree not to withhold or retain any goods belonging to AGS.
Acknowledgements
By signing this agreement, I acknowledge and understand the following:
- Astra Green Solutions is the licensed installer and an Accredited Person under the Victorian Energy Upgrades (VEU) Program, and I assign to Astra Green Solutions the right to generate VEECs associated with this installation.
- Astra Green Solutions is required to decommission my existing ducted gas heater, cap off the gas line, and remove the control valve. The physical removal of the full unit is not included due to practical constraints.
- My existing heater was not installed with the purpose of qualifying for decommissioning under the VEU program or to obtain rebates unlawfully.
- I have received, read, and understood the following documents:
- VEU Code of Conduct – Statement of Rights
- VEU Space Heating and Cooling Consumer Fact Sheet
- Victorian Energy Efficiency Target Scheme Consumer Fact Sheet
- I understand that the placement of the air conditioning units can impact system performance and efficiency. If the units are installed outside the VEU’s recommended room size or area, I have provided justification for this.
- I confirm that the heating and cooling products quoted will service the majority of my premises and are suitable for the property’s needs.
- I understand that if the number, type, or condition of existing heating units is different from what I reported, I may become ineligible for VEU rebates.
This website has been developed on behalf of Astra Green Solutions pty ltd (ABN 86 655 182 433).
Address:
New South Wales: Suite 8/20-40 Meagher St, Chippendale, NSW 2008
Victoria: Suite 33/Level 4, 80 Market Street, South Melbourne, VIC 3205
Your access and use of this website constitutes your agreement to abide by these Terms of Use, the privacy policy, and the Terms of Sale presented on this website. Kindly be aware that these terms may be subject to change without prior notice.
Web Usage
The information presented on this website is subject to modification without prior notice and is published in good faith, relying on the facts available to Astra Green Solutions at the time of publication.
The products and services featured on this website may not be accessible for purchase in your particular region. It is recommended to inquire about availability through the local representative of Astra Green Solutions.
The prices stated on this website, as well as the terms and conditions pertaining to the featured products, may not always be up-to-date or comprehensive. Consequently, they do not constitute an offer or commitment by Astra Green Solutions.
By accessing this website, you are acknowledging your commitment to abide by all applicable domestic and international laws. It is strictly prohibited to employ any device, software, or routine that hinders or endeavours to hinder the appropriate functioning of this website. This covers the activity of uploading or transmitting viruses, worms, trojans, or any other programs that may cause destruction.
You are required to avoid posting any material on this website that is abusive, defamatory, obscene, in violation of the law, or infringing upon the rights of any party. Astra Green Solutions maintains the prerogative to prohibit or erase any material that goes against this condition.
Viruses
It is incumbent upon you to safeguard your computer against malicious content, including viruses, worms, and Trojans. We kindly request that you take necessary precautions to secure your confidential data.
Intellectual Property
The trademarks, logos, and copyright of all information on this website are either owned or licensed by Astra Green Solutions pty ltd. The copying, adapting, uploading, transmitting, or reproduction of this information in any manner is strictly prohibited without the prior written consent of Astra Green Solutions, unless necessary for personal or business use or as allowed by law.
Website Links
It is possible that this website contains links to other websites that are operated by entities other than Astra Green Solutions. Astra Green Solutions does not possess jurisdiction over the information, products, or services presented on those websites, nor the methods employed by those entities.
Hence, Astra Green Solutions cannot be held accountable for the veracity of the information furnished on those particular websites. Upon accessing or employing those websites, you are consenting to absolve Astra Green Solutions, as well as its officers, employees, or agents, from any liability regarding any losses or damages incurred due to your usage. It is recommended that you personally conduct inquiries to verify the accuracy of the information provided on those websites.
The provision of hyperlinks to external websites does not imply permission to reproduce or engage in illegal use of any materials hosted on those websites, as they may be protected by intellectual property rights.
These Terms of Use of Website are not applicable to the use or access of other websites. It is important to examine and understand the terms of use specific to each website.
For your convenience, Astra Green Solutions provides links to external websites, with the understanding that any use or access to these websites is at your own discretion and risk.
Information Security
This website gathers email addresses that may be utilised. However, it is widely accepted that the transfer of information over the internet is not completely secure and may be subject to errors. Accordingly, please exercise prudence when deciding which information to send via email or submit or access through this website. Despite the implementation of security measures such as email filtering and virus scanning, Astra Green Solutions cannot ensure the complete removal of viruses or potentially harmful code.
Limitation of Liability
The access or use of this website does not hold Astra Green Solutions, its officers, employees, or agents responsible for any loss or damage, including direct, indirect, special, or consequential. This entails loss or damage caused by negligence, fundamental breach of contract, or any claim brought forth in any manner or at any time.
Jurisdiction
The laws governing the Terms of Use of the Website are determined by either the State or Territory chosen by Astra Green Solutions, or in the absence of such choice, the laws of the State of New South Wales in effect at the relevant time. Upon accessing or utilising this website, you are hereby and irreversibly consenting to the jurisdiction of the Courts of the nominated State or Territory. In the absence of a specific nomination, the Courts of the State of New South Wales shall have jurisdiction over any claims, proceedings, or matters that arise from or are linked to the access or use of this website.
Privacy
If we gather any personal information from you, it will be done in accordance with the terms specified in our Privacy Policy, conveniently accessible on our website.
It is within our capacity to employ cookies to gather data concerning this website, and your utilisation of this website indicates your consent to such utilisation (although you have the option to disable cookies on your web browser).
Governing Law
The laws applicable to the Terms of Use of Website are dictated by the State or Territory nominated by Astra Green Solutions. If no nomination is made, the laws of the State of New South Wales prevailing at the relevant time will apply. Through the act of accessing or utilising this website, you hereby and unconditionally submit to the jurisdiction of the Courts of the nominated State or Territory, or, in the absence of such nomination, the Courts of the State of New South Wales, in relation to any claims, proceedings, or matters that may arise from or be connected to the access or use of this website.
If you require any clarification or have any doubts pertaining to these Terms of Use of Website or any other issue, we kindly request you to get in touch with us using the contact information provided on our website.