1. Quotation and Pricing
   • The quoted price is based on current rebate regulations and the information you have provided. It may be subject to change if government regulations are amended or if actual site conditions differ from those stated.
   • Additional charges may apply if installation requires more materials or services than originally quoted. This may include, but is not limited to, changes of mind, additional copper piping or wiring, switchboard upgrades, or extra labour needed to complete the installation.
   • If you request a change to the installation location on the day of installation, additional charges will apply.
2. Site Conditions and Compliance
   • All installations involving electrical components require that your property’s electrical wiring and metering systems comply with current Australian Standards. If not, additional rectification costs may be incurred.
   • Astra Green Solutions is not responsible for any delays, rescheduling, or cancellations, including but not limited to site-specific issues, access restrictions, or unforeseen compliance requirements.
3. Standard Installation Inclusions
   • Standard inclusions are based on the number of indoor units:
     • 3 indoor units: 35 metres of copper piping and 70 metres of wiring
     • 4 indoor units: 45 metres of copper piping and 80 metres of wiring
     • 5 indoor units: 60 metres of copper piping and 100 metres of wiring
   • Standard installation also includes Poly slab and decommissioning of existing heaters.
4. Decommissioning of Gas Heaters
   • A licensed plumber will perform a gas leakage test when decommissioning ducted gas heaters. If a gas leak is detected, regulations by the Building Authority (BA) and Energy Safe Victoria (ESV) require the gas supply to be shut off until the issue is resolved.
   • Astra Green Solutions’ plumber can offer a quote on-site to rectify the leak, or you may engage your own plumber to complete the work in compliance with regulatory standards.
   • If the installation is cancelled after the gas heater has been decommissioned, Astra Green Solutions will not reinstate the heater. A service fee of $300 + GST will be charged.

1. Paint and Surface Disclaimer
   • Astra Green Solutions is not responsible for paint differences, wall damage, or patching behind any removed or decommissioned air conditioning units.
2. Product Warranties
   • Product warranty includes 5 years on condensers, indoor head units, and labour. This excludes installation-related parts and components.
3. Noise Acknowledgement
   • Please note that there will be operational noise from the condenser unit when the split-system air conditioner is running. Refer to manufacturer specifications for exact noise levels.
4. Gift Card Eligibility
   • Where gift cards or promotional items are offered, full payment must be received before they are shipped.
5. Payment Terms
   • Full payment is due immediately upon completion of the installation. Failure to make timely payment may result in interest charges, legal action, and/or the disconnection of the installed unit. Astra Green Solutions reserves the right to disconnect or disable the system until payment is received in full.

10. Stock Responsibility and Ownership

Where Astra Green Solutions (AGS) delivers stock to your property prior to installation, you accept full responsibility for the safekeeping of the goods from the time of delivery until installation is complete. AGS will not be liable for any loss, theft, or damage to the stock once it has been delivered.

In the event that an installation cannot proceed, you must provide AGS with access to retrieve the stock. You agree not to withhold or retain any goods belonging to AGS.

Acknowledgements

By signing this agreement, I acknowledge and understand the following:

• Astra Green Solutions is the licensed installer and an Accredited Person under the Victorian Energy Upgrades (VEU) Program, and I assign to Astra Green Solutions the right to generate VEECs associated with this installation.
• Astra Green Solutions is required to decommission my existing ducted gas heater, cap off the gas line, and remove the control valve. The physical removal of the full unit is not included due to practical constraints.
• My existing heater was not installed with the purpose of qualifying for decommissioning under the VEU program or to obtain rebates unlawfully.
• I have received, read, and understood the following documents:
  1. VEU Code of Conduct – Statement of Rights
  2. VEU Space Heating and Cooling Consumer Fact Sheet
  3. Victorian Energy Efficiency Target Scheme Consumer Fact Sheet
• I understand that the placement of the air conditioning units can impact system performance and efficiency. If the units are installed outside the VEU’s recommended room size or area, I have provided justification for this.
• I confirm that the heating and cooling products quoted will service the majority of my premises and are suitable for the property’s needs.
• I understand that if the number, type, or condition of existing heating units is different from what I reported, I may become ineligible for VEU rebates.