Hot Water System Upgrade – Terms and Conditions

1. Quotation and Pricing

• The quoted price is based on current rebate regulations and the information you have provided. Pricing is subject to change should government regulations be amended or if actual site conditions differ from those stated during the quotation process.
• Additional charges may apply for non-standard installations. This may include, but is not limited to: changes of mind, extended piping requirements, electrical upgrades, drainage modifications, trenching, or additional labour.
• If you request a change to the installation location on the day of service, additional costs will be incurred.

2. Site Conditions and Compliance

• All installations involving plumbing and/or electrical work require compliance with current Australian Standards. If non-compliance is identified, rectification work may be necessary at an additional cost.
• Astra Green Solutions is not liable for delays, cancellations, or rescheduling caused by site-specific factors such as restricted access, safety hazards, or unforeseen compliance issues.

3. Standard Installation Inclusions

Standard installation includes the following:

• Safe removal and decommissioning of the existing hot water system.
• Supply and installation of the new system at the existing location (unless otherwise specified).
• Basic plumbing connections (up to 3 metres of piping).
• Electrical connections to a compliant switchboard (if required).
• Weatherproofing and commissioning of the new unit.

Please note: Additional charges may apply for relocations, trenching, switchboard upgrades, or non-standard drainage requirements.

4. Decommissioning of Existing Hot Water System

• Decommissioning and disconnection of your current hot water system will be carried out by licensed professionals.
• Where applicable, gas or electrical disconnections will be completed in line with safety regulations.
• If a gas leak or electrical safety issue is identified, your supply may need to be shut off in accordance with the requirements of the Building Authority (BA), Energy Safe Victoria (ESV), or other governing bodies.
• Astra Green Solutions can quote to rectify the issue on-site. Alternatively, you may choose to engage your own licensed tradesperson.
• If the installation is cancelled after decommissioning has taken place, Astra Green Solutions will not reinstate the original system. A $300 + GST service fee will apply.

5. Surface and Aesthetic Disclaimer

• Astra Green Solutions is not responsible for any differences in paint colour, surface damage, or the need for patching in areas where the old hot water system has been removed.

6. Product Warranties

• Warranties for the new hot water system include:
• 7 years on the tank
• 5 years on the compressor
• 2 years on labour
  Note: This excludes parts or components not supplied by the manufacturer or any external installation materials.

7. Noise Acknowledgement

• Heat pump hot water systems may emit operational noise during heating cycles. Customers are advised to refer to the manufacturer’s specifications regarding noise levels.

8. Promotional Incentives

• Where gift cards or promotional incentives are offered, full payment must be received before items are released for shipment or collection.

9. Payment Terms

• Full payment is due immediately upon completion of installation.
  Failure to make timely payment may result in:
• Disconnection or disabling of the installed unit
  Astra Green Solutions reserves the right to disconnect or disable the system until payment is received in full.
• Interest charges
• Legal action

10. Stock Responsibility and Ownership

• Where Astra Green Solutions (AGS) delivers stock to your property prior to installation, you accept full responsibility for the safekeeping of the goods from the time of delivery until installation is complete. AGS will not be liable for any loss, theft, or damage to the stock once it has been delivered.
• In the event that an installation cannot proceed, you must provide AGS with access to retrieve the stock. You agree not to withhold or retain any goods belonging to AGS.

Acknowledgements

By signing this agreement, I acknowledge and agree to the following:

• Astra Green Solutions is an Accredited Person under the Victorian Energy Upgrades (VEU) Program, and I assign the right to generate VEECs (Victorian Energy Efficiency Certificates) for this installation.
• My existing hot water system will be decommissioned as part of the upgrade process. Removal of concealed components (such as in-wall pipes or underground infrastructure) is not included unless specified.
• I confirm that my existing system was not installed or modified for the sole purpose of claiming VEU rebates.
• I have received, read, and understood the following documents:
1. VEU Code of Conduct – Statement of Rights
2. VEU Hot Water System Consumer Fact Sheet
3. Victorian Energy Efficiency Target Scheme Consumer Fact Sheet
• I understand that the placement, size, and capacity of the new system may affect its performance and energy efficiency. I confirm the proposed system meets the needs of my property.
• I understand that if the number, type, or condition of the existing system differs from what I have declared, I may become ineligible for rebates under the VEU program.